By putting employees on top of the pyramid, an organization can hold on to talent while strengthening relationships with customers. When I became president of global IT services firm HCL Technologies in 2005, the company was in a perilous situation. We were growing at a brisk pace – as high as...

by Deanna Hartley Former Hewlett-Packard Co. CEO Mark Hurd made headlines early this month when he resigned over a sexual harassment allegation. Also making headlines is the fact that HP has no clear successor for Hurd, as reported by The Wall Street Journal. The tech conglomerate isn’t alone....